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Peter Wright: Stop Chasing New Customers
Jollibee executive discusses franchisee selection and values alignment as scaling lever — useful for brands evaluating partner discipline and cultural fit during expansion.
5 stories mentioning Panera, newest first. Watch to get Panera news in your daily digest.
Jollibee executive discusses franchisee selection and values alignment as scaling lever — useful for brands evaluating partner discipline and cultural fit during expansion.
Panera's points-based pilot tests flexibility in reward structures — industry-wide shift from tiered to flexible redemption suggests operators should evaluate both models for retention.
Panera is piloting a new loyalty program emphasizing transparency and value.
Restaurant subscription programs have become widespread, with chains like Panera operating them for years and adoption accelerating recently among competitors like Taco Bell.
Panera is testing AI technology in its drive-thru operations.