42 stories · last 7 days by relevance
California Pizza Kitchen has installed a pizza vending machine at Dayton airport, expanding its off-premise availability.
Hungry Howie's has added a new delivery partner to its Cartwheel program.
Chipotle is simultaneously launching two limited-time offerings—a reformulated Pollo Asado and new Chili Lime Chips—marking the first time the chain has run dual LTOs at once, suggesting a bid to driv
McDonald's loyalty program collects granular customer data including visit frequency predictions and churn scores, illustrating how QSR operators now build detailed behavioral profiles that extend wel
Full-service restaurants have shifted their delivery strategy from simply launching a channel to optimizing operations across kitchens and labor models, signaling that delivery management is now a cor
Wendy's is undergoing executive changes, Taco Bell partnered with Olivia Rodrigo, and recent sales data showed gains for independent restaurants—signaling continued industry consolidation pressures an
Original ChopShop is launching a dinner-focused promotion called 'Feel Good Nights' featuring new bowl options and a loyalty offer to drive weeknight traffic.
Panera modified its rewards program structure, signaling an effort to deepen customer retention through revised earning mechanics.
Uber cut 10% of its workforce (3,300 jobs) as part of a reorganization aimed at streamlining operations, signaling pressure to improve efficiency amid competition in ride-sharing and delivery.
Fast Casual Executive Summit (Oct. 4-6 in Arlington, Texas) will explore how integrating fragmented tech systems into a unified customer view can improve returns for fast casual brands.
Restaurant technology has shifted from maximizing order capture across channels to a more strategic, efficiency-focused approach, signaling that operators are prioritizing quality and cost management
Major QSR's first-ever loyalty program represents a late-to-market entrant entering a table-stakes competitive battleground with 100+ units expected.
PAR Technology has launched Guest360, a platform designed to unify guest data across restaurant transactions.
McDonald's is testing whether international markets can sustain growth through value deals, menu innovation, and loyalty initiatives despite ongoing consumer pressure.
Chick-fil-A is closing its remaining Little Blue Menu location in College Park, Maryland, and will convert it to a standard Chick-fil-A format, signaling a shift away from its delivery-focused experim
Canadian Tire and Tim Hortons have launched a partnership to enhance their loyalty programs.
Applebee's, an official NFL sponsor, is offering a season-long promotional pass for free boneless wings to drive gameday traffic during football season.
Over half of Americans support rounding up purchases for charity, signaling potential for QSRs to mobilize customer bases for fundraising tied to education, hunger, and disaster relief causes.
Restaurant chains are investing in their own delivery apps to reduce third-party platform fees, though adoption remains a challenge for operators.
Haidilao is implementing Infobip's data-driven personalization tools to expand its loyalty program globally, signaling how hotpot chains are investing in customer data infrastructure to compete across
QSR Magazine reports that value incentives are undermining restaurant loyalty programs, suggesting operators may need to reconsider how discounts and deals interact with program retention strategies.
Loyalty program fraud is now a material threat to chain revenue and customer data; credential stuffing and weak authentication are evolving attack vectors brands must defend.
Del Taco is launching a new catering platform as part of its Project Del Sunrise expansion roadmap, beginning September 3.
Pokeworks is running September-long promotions including tiered bonus points for loyalty members and Labor Day offers, signaling continued focus on member engagement and seasonal traffic drivers.
Rove, a rewards platform, has expanded to include dining and in-store rewards capabilities alongside its existing offerings.
Delivery Hero is emphasizing subscription services as a competitive strategy ahead of Uber's planned acquisition. The shift toward recurring revenue models signals the company's focus on customer rete
Smashburger renewed its Arizona State University athletics sponsorship for a third consecutive year, expanding its presence at game-day activations.
Uber's restructuring toward robotaxis and delivery automation may reshape delivery economics for restaurant partners, though the impact on margin and volume timing remains unclear.
Jason's Deli and Omnirev leaders will discuss how AI and guest data can drive customer retention and revenue in catering at the Restaurant Catering Workshop in Arlington, Texas on October 6–7.
A gas station chain is adding White Castle vending machines to its locations.
Chick-fil-A is rolling out its Little Blue Menu test format more broadly, Taco Bell partnered with Olivia Rodrigo for a campaign, and Long John Silver's faces ongoing operational challenges.
Case study of a regional chain's loyalty marketing leadership — useful for peer benchmark, but limited to vendor audience context.
Dr Pepper's 'Fansville' campaign, now in its ninth season, uses personalization to drive college football audiences and lift sales, signals the durability of branded entertainment in sports marketing.
Panera has launched a tiered points loyalty program called MyPanera Points.
Rove, a loyalty program, now operates across 2,000 restaurants and offers up to 14 miles per dollar, instant gift card rewards, and a new app feature.
Single celebrity-backed delivery brand adding dine-in is not a multi-location chain story — no operator takeaway for a 25+ unit brand.
Consumer-facing promotional listicle with no operator insight into loyalty program mechanics, effectiveness, or multi-location deployment strategy.
Restaurant advertisers on Google and Meta in 2026 are increasingly tying campaigns to first-party guest data and closed-check outcomes rather than clicks alone, signals a shift toward outcome-based me
Cava has launched a rewards program offering points, status levels, and perks to members.
Vendor-published framework on loyalty program pillars — useful conceptual reference for multi-location operators building or auditing their own programs, but no fresh data or brand case study.
Vendor blog on loyalty-program best practices; generic redemption tactics with no restaurant-brand case studies or new platform capability disclosed.
Vendor how-to on gamified loyalty design mechanics — educational content with no named restaurant brand application.