50 stories · last 7 days by relevance
Chipotle is simultaneously launching two limited-time offerings—a reformulated Pollo Asado and new Chili Lime Chips—marking the first time the chain has run dual LTOs at once, suggesting a bid to driv
McDonald's loyalty program collects granular customer data including visit frequency predictions and churn scores, illustrating how QSR operators now build detailed behavioral profiles that extend wel
Wendy's is undergoing executive changes, Taco Bell partnered with Olivia Rodrigo, and recent sales data showed gains for independent restaurants—signaling continued industry consolidation pressures an
Original ChopShop is launching a dinner-focused promotion called 'Feel Good Nights' featuring new bowl options and a loyalty offer to drive weeknight traffic.
Panera modified its rewards program structure, signaling an effort to deepen customer retention through revised earning mechanics.
Fast Casual Executive Summit (Oct. 4-6 in Arlington, Texas) will explore how integrating fragmented tech systems into a unified customer view can improve returns for fast casual brands.
Restaurant technology has shifted from maximizing order capture across channels to a more strategic, efficiency-focused approach, signaling that operators are prioritizing quality and cost management
Major QSR's first-ever loyalty program represents a late-to-market entrant entering a table-stakes competitive battleground with 100+ units expected.
PAR Technology has launched Guest360, a platform designed to unify guest data across restaurant transactions.
McDonald's is testing whether international markets can sustain growth through value deals, menu innovation, and loyalty initiatives despite ongoing consumer pressure.
Canadian Tire and Tim Hortons have launched a partnership to enhance their loyalty programs.
Applebee's, an official NFL sponsor, is offering a season-long promotional pass for free boneless wings to drive gameday traffic during football season.
Starbucks veteran Rob Dellinger has joined Whataburger as Vice President of Restaurant Technology, signaling the chain's push to strengthen its digital and operational infrastructure.
Over half of Americans support rounding up purchases for charity, signaling potential for QSRs to mobilize customer bases for fundraising tied to education, hunger, and disaster relief causes.
The founder of text-message ordering technology claims his platform powers over 800 restaurant brands including major chains like Shake Shack and Panda Express, signaling that SMS remains a viable ord
Haidilao is implementing Infobip's data-driven personalization tools to expand its loyalty program globally, signaling how hotpot chains are investing in customer data infrastructure to compete across
QSR Magazine reports that value incentives are undermining restaurant loyalty programs, suggesting operators may need to reconsider how discounts and deals interact with program retention strategies.
Carl's Jr. has shifted to made-to-order burger preparation, a move the chain credits with improving customer satisfaction scores and lowering food waste.
Cascadia Pizza Co. is adopting Square's platform as it expands its franchise operations, suggesting the brand is prioritizing integrated payment and point-of-sale infrastructure to support growth.
Loyalty program fraud is now a material threat to chain revenue and customer data; credential stuffing and weak authentication are evolving attack vectors brands must defend.
Daily tip payout systems are gaining adoption in restaurants, offering staff faster access to earnings and greater financial visibility.
EMVCo is proposing a new technical standard layer to distinguish whether an AI agent is authorized to make a specific payment versus having general card access, signaling industry movement toward stru
Pokeworks is running September-long promotions including tiered bonus points for loyalty members and Labor Day offers, signaling continued focus on member engagement and seasonal traffic drivers.
Spreedly suggests that beneficial automated agents may emerge as a legitimate commerce channel, shifting industry perception away from bots as solely fraudulent threats.
The article explores how merchants integrating multiple payment processors often struggle to achieve meaningful performance improvements, suggesting that technical connectivity alone may be insufficie
Rove, a rewards platform, has expanded to include dining and in-store rewards capabilities alongside its existing offerings.
Qu has launched an embedded payment platform designed for quick-service restaurants, integrating payments directly into restaurant operations software.
Block regained a restaurant franchise as a Square customer.
Toast's stock performance amid softening restaurant spending signals whether POS/platform vendors can maintain valuations as operator margins compress.
Jeff's Bagel Run, an Orlando bagel chain nearing 40 locations, built its own point-of-sale system rather than adopting off-the-shelf software, signaling that specialized operators may see custom tech
Smashburger renewed its Arizona State University athletics sponsorship for a third consecutive year, expanding its presence at game-day activations.
Jason's Deli and Omnirev leaders will discuss how AI and guest data can drive customer retention and revenue in catering at the Restaurant Catering Workshop in Arlington, Texas on October 6–7.
Block is expanding Square's presence in the restaurant sector, though the source does not provide specifics on the expansion strategy or growth trajectory.
Chick-fil-A is rolling out its Little Blue Menu test format more broadly, Taco Bell partnered with Olivia Rodrigo for a campaign, and Long John Silver's faces ongoing operational challenges.
Case study of a regional chain's loyalty marketing leadership — useful for peer benchmark, but limited to vendor audience context.
Dr Pepper's 'Fansville' campaign, now in its ninth season, uses personalization to drive college football audiences and lift sales, signals the durability of branded entertainment in sports marketing.
Synchrony reports that AI is expanding payment touchpoints beyond traditional checkout, signaling that fintech firms must prepare infrastructure for transactions initiated across multiple platforms an
Panera has launched a tiered points loyalty program called MyPanera Points.
Rove, a loyalty program, now operates across 2,000 restaurants and offers up to 14 miles per dollar, instant gift card rewards, and a new app feature.
Murphy USA is piloting automated White Castle kiosks in select large-format stores through a partnership with Automated Retail Technologies, signaling QSRs' continued exploration of self-service order
Consumer-facing promotional listicle with no operator insight into loyalty program mechanics, effectiveness, or multi-location deployment strategy.
Restaurant advertisers on Google and Meta in 2026 are increasingly tying campaigns to first-party guest data and closed-check outcomes rather than clicks alone, signals a shift toward outcome-based me
Multi-concept operator's use of AI for SOPs and labor optimization, plus Restaurant365 accounting stack, shows how tech enables lean ops at 8-unit scale — watch for replicability signals as AI commodi
The Globe and Mail examines whether Toast, a restaurant management software provider, represents a sound investment at current valuations.
Cava has launched a rewards program offering points, status levels, and perks to members.
Generic listicle on POS features — no operator insight, brand strategy, or martech trend signal.
Vendor integration (inventory + AP payments) — useful for operators evaluating back-office automation, but low urgency without named brand adoption.
Vendor-published framework on loyalty program pillars — useful conceptual reference for multi-location operators building or auditing their own programs, but no fresh data or brand case study.
Vendor blog on loyalty-program best practices; generic redemption tactics with no restaurant-brand case studies or new platform capability disclosed.
Vendor how-to on gamified loyalty design mechanics — educational content with no named restaurant brand application.